WDS

WDS 2017-11-27T16:09:24+00:00

Project Description

Company: WDS
Industry: Technology
Country: UK
Website: www.wds.com

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CASE STUDY

BENEFITS

  • Consultation services to create bespoke solutions

  • Flexibility of future colocation locations

  • 24×7 Technical support

  • Reliability of service

  • Enhanced data security

  • Secure direct connectivity

IDE Group connects WDS a Xerox company to secure hosting and International offices

WDS work with clients to build more effective customer service strategies; empowering customer service channels with the knowledge and tools they need to protect profitability and preserve loyalty as they help customers to buy, use and maintain their products and services. WDS achieve this through the use of technology, services and consultancy.

WDS connect their HQ via IDE Group Leased Lines to IDE Group’s Bournemouth Data Centre (DC) where they take a significant number of high capacity Colocation racks. Direct connectivity to IDE Group’s Bournemouth DC, also gives them connectivity to London and the scope of IDE Group’s core network, where WDS connect into International carriers.

Challenge

Despite the proximity of IDE Group being closer to our business than the other providers, this wasn’t a factor in choosing them as the provider. Their global network reach and the fact that we knew we would have peace of mind with regards to the level of support, made the decision to choose IDE Group an easy one. 

Solution

Continual specialist support

Since being a customer of IDE Group, WDS has gone through a transformation with regards to technology and organisation, especially since their acquisition by Xerox. The impact of losing services goes beyond the credibility of the IT department or the chosen supplier as it also impacts the brand. They work with large global technology brands so it is important to ensure that their brand is consistently painted in the best possible light. WDS customer service is 24/7, therefore the high calibre of IDE Group’s technology is a must-have for their reputation.

IDE Group have been a great supplier and as I see it, they are an extension of my IT department. They’re extremely pro-active, can match our pace and understand our priorities.

In terms of business functionality, Colocating with IDE Group has enabled WDS to concentrate on what is core to the delivery of IT to the business and relinquish the management of air conditioning, power supply etc to the experts within the data centre which is a dedicated purpose built space for resilient IT. With IDE Group’s use of cold aisle air conditioning, WDS have managed to take advantage of energy efficiency without the investment themselves. Colocation has also made opening or moving new offices a lot easier as they no longer have to move the IT infrastructure which would impact both their customers and the internal IT service of the business.

IDE Group have always delivered what we want, when we want it. They’re really flexible, especially when being in the middle between end user customer and the various technology providers that we’ve been required to work with.

Now, as an existing customer of 4 years who has confidence in the process and benefits, WDS are looking at Cloud Hybridisation and simplifying the lines between their cloud based and physically hosted solutions. This will give WDS even greater ability and control in servicing their customers and making Disaster Recovery and business continuity that much easier.

I would strongly recommend IDE Group to other businesses. As I see it they are vital to the success of our IT department and it’s clear that there is an excellent working relationship between technicians on both sides. IDE Group provide core data centre infrastructure expertise, can work at pace and enable global network connectivity quickly and ensure that communication is always at the right level to give peace of mind.

“The IDE Group support team have been invaluable with their knowledge, patience and persistence. A recent project has included working with a US based 3rd party which has required working late into the evening at no trouble to IDE Group – however, the great service from IDE Group extends beyond one project; the exceptional service when migrating our servers into the Bournemouth data centre went above and beyond. As a supplier, IDE Group are an extension of my department and their reliability and trustworthiness compliments the fantastic benefits we are receiving from relocation.”

WDS

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