Contact Centre 2017-12-01T12:15:11+00:00

CONTACT CENTRE

A fully featured contact centre solution, enabling agents to interact with end-users across every channel.

Our customers need to provide their contact centre agents with the tools to work with end-users in every channel. At the same time, they want to make best use of existing telephony infrastructure investments and minimise ongoing cost and administration commitments.

IDE Group Contact Centre, powered by Enghouse Interactive, is a fully featured, easily managed, omni-channel contact centre solution that works seamlessly with all major telephony systems, including Skype for Business, Cisco, Avaya and NEC.

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CUSTOMER BENEFITS:

  • Fully featured contact centre solution

  • Works with existing telephony systems

  • Great user interface and features

The solution enables contact centre agents to work with end-users across every touch point, including phone calls, web chat, messaging, email and social media. All activity forms one work-flow, and the solution itself integrates with all widely-used CRM packages.

Contact centre managers benefit from a comprehensive set of call management and reporting functions, including skills-based routing, call backs, call screening, call recording, and agent scoring, as well as historic and real time call stats and reporting.

Integration and configuration is handled by our highly accomplished, solution accredited technical team. Ongoing support for the solution is provided through our specialist service desk, who will resolve any issues, typically exceeding the terms of the agreed SLA.

Enghouse Interactive is widely acknowledged as a leading contact centre solution and is the principle contact centre solution for Skype for Business. IDE Group is the longest standing Enghouse Interactive partner in the UK, having deployed its solution across 150 organisations, more than any other partner.

Talk to us

Speak to one of our friendly experts via the form below, our live web chat service or phone 0344 874 1100.

Technical features

  • Integrates with widely-used CRM packages

  • Historic and real time call stats and reporting

  • Comprehensive call management

  • Leading contact centre for Skype for Business

  • Highly accomplished, solution accredited engineers

  • Ongoing support through specialist service desk

We have a wide selection of data sheets, whitepapers and videos spanning our entire portfolio available > here

Our customers combine our Contact Centre services with the following IDE Group services:

> Hosted Telephony

Hosted collaboration solutions enabling dynamic and efficient modern business operations.

> Unified Communication

Market leading UC productivity tools from Microsoft and Cisco.

> LAN/WAN

Complete LAN/WAN service, from design to implementation, ongoing monitoring and management.

IDE Group has helped the following businesses REACH HIGHER

IDE Group can help YOUR BUSINESS SUCCEED through our wide range of IT managed services.
Call to speak to one of our experts today:

0344 874 1100