Day Lewis Pharmacy save time and money with a complete IT refresh.
Day Lewis Pharmacy is a nationwide retail pharmaceutical company that serves thousands of patients. With more than 1600 employees at 250 locations throughout the UK, it is vital for them to have reliable IT systems, 100% uptime, and a rapid response guarantee from close at hand, skilled engineers when things go wrong.
When Day Lewis first partnered with IDE Group they had a small team of six IT support staff to maintain more than 900 desktop and mobile devices, many of which had been inherited through acquisition and ran conflicting software on several different platforms. On-site support was provided via local providers on a best endeavours basis and consistency varied greatly. The chance of a business-critical failure or any significant downtime – particularly in a rigorous NHS environment – had to be removed. The IT support team were confronted with the challenge of managing, tracking, and auditing work group machines in each store. With new updates being made on a bi-weekly basis, the task of installing these using manual remote-control methods was proving very time consuming.
At the head office data centre (DC), Day Lewis also needed a more resilient server and storage infrastructure to enable the consolidation of older workloads, improved speed, and better data recovery features, plus new LAN and security estate, fit for today’s complex needs.
Day Lewis now have a proper escalation route to skills and resources that would be cost prohibitive to employ directly. There is confidence that all business systems are fully replicated at two state-of-the-art data centres that are under first-class management. IDE Group provides remote and on-site support to the IT team, enabling greater flexibility so that the internal team can focus on supporting the users and the strategic needs of the business. IDE Group’s System Management Service enables Day Lewis Pharmacy to not only save time and money, but also to use the assigned capex budget for the active directory roll-out project in order to undertake a complete desktop refresh. As a result, profits are up and Day Lewis continues to expand within a very competitive marketplace.