IDE Group connects WDS, a Xerox company, to secure hosting and international offices.
WDS work with clients to build more effective customer service strategies, empowering customer service channels with the knowledge and tools they need to protect profitability and preserve loyalty as they help customers to buy, use, and maintain their products and services. WDS achieve this through the use of technology, services, and consultancy.
WDS connect their HQ via IDE Group leased lines to IDE Group’s Bournemouth data centre (DC), where they take a significant number of high-capacity colocation racks. Direct connectivity to IDE Group’s Bournemouth DC also gives them connectivity to London and the scope of IDE Group’s core network, where WDS connect to international carriers.
WDS had a long-term plan to move out of the premises where their computer room was located and the initial process of choosing a suitable data centre provider took approximately six months. They looked at other larger providers but the requirement was not about rack space alone. The requirement was for a supplier that could handle data and telephony connectivity, manage the relationship with the end-providers of services such as BT, and provide virtualisation and storage.
After consulting with WDS, IDE Group designed a bespoke solution. Addressing the key requirements, IDE Group provided colocation services, which meant WDS were able to virtualise their infrastructure, refreshing their technology directly into the new IDE Group racks. Due to the scope of IDE Group services, IDE Group were able to enhance WDS’s network out to other offices and onwards to international carriers via a secondary site in Telecity London – a key PoP on IDE Group’s core network.
Connectivity and hosting are mission critical to the delivery of services for WDS. The foundation of their infrastructure was a Cisco Unified Computing System (Flexpod) configured in a highly resilient manner; however, without redundant power and data connectivity, this resiliency was wasted.
“Despite the proximity of IDE Group being closer to our business than the other providers, this wasn’t a factor in choosing them as the provider. Their global network reach and the fact that we knew we would have peace of mind with regards to the level of support made the decision to choose IDE Group an easy one.”
Continual specialist support
Since being a customer of IDE Group, WDS has gone through a transformation with regards to technology and organisation, especially following their acquisition by Xerox. The impact of losing services goes beyond the credibility of the IT department or the chosen supplier – it also impacts the brand. They work with large global technology brands so it is important to ensure that their brand is consistently painted in the best possible light. WDS customer service is 24/7, therefore the high calibre of IDE Group’s technology is a must-have for their reputation.
“IDE Group have been a great supplier and as I see it, they are an extension of my IT department. They’re extremely proactive, can match our pace and understand our priorities.”
In terms of business functionality, colocating with IDE Group has enabled WDS to concentrate on what is core to the delivery of IT to the business and relinquish the management of considerations such as air conditioning and power supply to the experts within the purpose-built data centre. With IDE Group’s use of cold aisle air conditioning, WDS have managed to take advantage of energy efficiency without needing to make the investment themselves. Colocation has also made opening or moving new offices a lot easier as they no longer have to move the IT infrastructure, avoiding an impact on their customers and the internal IT service of the business.
“IDE Group have always delivered what we want, when we want it. They’re really flexible, especially when being in the middle between end user customer and the various technology providers that we’ve been required to work with.”
Now, as an existing customer of 4 years who has confidence in the process and benefits, WDS are looking at Cloud Hybridisation and simplifying the lines between their cloud based and physically hosted solutions. This will give WDS even greater ability and control when servicing their customers and will make disaster recovery and business continuity that much easier.