Read our answers to the questions that our customers often ask us about our services.
We already have our own IT department, but we still need seldom support from time to time. Can you help?
If your on-site technical assistance is currently limited, using field engineers can help you extend that reach. IDE Group’s smart hands engineers provide assistance with deployment, installations, troubleshooting, testing, and hardware replacements at your remote sites or data centres.
Our computers seem to be running slowly, is there a way you can fix this remotely?
We offer a variety of remote support solutions. Provided you have a working internet connection, one of our IT engineers will be able to remotely access your computer in order to investigate and address any issues.
What are managed IT services?
The value that modern organisations create is founded within their customer proposition but is increasingly delivered by IT platforms. Designing, developing, implementing and supporting IT is complex, potentially costly, and often risky. IDE Group will take responsibility for your IT while you take care of business.
What are tech bars and what type of business would need them?
The tech bar model provides a walk-up service that allows on-site users to resolve their IT issues. From small-to-medium-sized businesses through to bigger corporate organisations, this solution can support any business who would like to offer their staff immediate support for their IT problems. Tech bars allow staff to walk straight up and get their laptop or other portable device looked at quickly and efficiently at a designated location within a business.
What is lifecycle management and why do people need it?
Device management, also known as IT lifecycle management, is the process of procuring, installing, maintaining, supporting, and retiring a device. It is important to have the support of experienced professionals who can successfully manage your devices. Device management is a cost efficient and scalable service that can maximise device ROI and free up in-house resources for specialist tasks.
How do I meet the growing burden of device management?
As companies deepen their digital transformation, the number and range of personal productivity devices that staff use to gain access to changing IT infrastructures has grown. Many employees use three or more different IT devices every day, including PCs, laptops, tablets, and smartphones. No wonder then that managing their device estate effectively is becoming an increasing burden for organisations.
We are looking for laptops to set up our employees to work from home. Can you supply the laptops and help us set up remote working?
Acquisition of devices and accessories can be provided via outright purchase or through a leasing scheme. Either way, our scale and established vendor relationships will maximise your purchasing power. Once ordered, devices and accessories will be delivered to our secure facility, asset managed on our configuration management database, and stored until required.
What are your IT support opening hours?
Our customers and partners are our primary focus and we are proud to be able to support them whenever they have any IT issues. Our friendly and professional team is available 24/7 to support you.