What are field and smart hands services?
If your on-site technical assistance is currently limited, our team of UK-based field engineers can help you to extend your national reach. IDE Group’s smart hands engineers provide assistance with deployment, installations, troubleshooting, testing, and hardware replacements at your remote sites or data centres.
Why do you need field and smart hands services?
Here are some of the key benefits of field and smart hands services:
Contact IDE Group
Call 0344 874 1000 or email enquiries@idegroup.com to discuss your managed IT requirements with a member of our team. We’re always happy to answer any questions.
How can we help you?
IDE Group maintains a nationwide team of directly employed, highly skilled field engineers who provide efficient and effective on-site resolutions to complex technical challenges.
When complex IT environments fail it sometimes takes a pair of skilled eyes and hands to be physically present in order to deliver a suitable solution. Many companies won’t want to permanently employ a member of staff in this role but will still require a fast resolution when an incident occurs.
We employ 100 highly skilled IT engineers, located throughout the UK and Ireland, who can rapidly deploy to customer sites. The team incorporates a wide range of technical skills and vendor accreditations and has been security cleared to work on government and other sensitive contracts.
Our engineers provide rapid support, anywhere in the country. When an issue is identified that requires an engineer on site, we use our specialist incident deployment solution to identify the nearest, appropriately skilled engineer, notify them of the issue, and dispatch them to your business. Our field service SLAs start from a 4-hour on-site fix.
Thanks to our partnerships with some of the UK’s leading repair agents, we can offer various repair solutions, including provision of replacement parts or loan device supply with engineer attendance to install. Our purpose-built device management facility also allows us to provide “rip and replace” services, whereby a fully built unit can be deployed to the end user and swapped out for the faulty asset. The faulty asset is returned to our Lifecycle centre, repaired and placed back into stock ready for future redeployment.
IDE Group field engineers are also available to deliver one-off scheduled programmes of work such as company-wide OS migration projects or high-volume device roll outs.
We have extensive experience delivering on-site technical resources within challenging customer environments. Our ongoing investment in training, logistics, and infrastructure ensures we provide the rapid, first-time solutions you require.
Need a different service?
Arrange a free consultation
To find out how IDE Group can help your business to succeed, speak to a member of our expert team. You can call us on 0344 874 1000, email enquiries@idegroup.com, or send us a message using our online form.
