What is remote infrastructure management?
Our remote infrastructure management service includes the monitoring and management of data centres, networks, storage, security, servers, databases, applications, telephony, and services. Using secure methods to connect to customer infrastructure from IDE’s UK-based operation centre, we perform proactive and remedial actions that ensure the continuous availability of their IT services.
Why do you need remote infrastructure management?
Here are some of the key benefits of remote infrastructure management:
A proactive vision and roadmap for your IT services
Many of our customers are allocated a dedicated client service manager and service delivery manager. These staff members will provide monthly reports that show how we’re delivering against industry best-practice and meeting your SLAs. They will also organise regular service review meetings.
A further optional enhancement within our service is provided by our technical account managers. These staff members work closely with customers to produce a technical account plan that presents a proactive vision and roadmap for your IT services, allowing them to develop in line with the current and future requirements of your business.