What is remote infrastructure management?
Our remote infrastructure management service includes the monitoring and management of data centres, networks, storage, security, servers, databases, applications, telephony, and services. Using secure methods to connect to customer infrastructure from IDE’s UK-based operation centre, we perform proactive and remedial actions that ensure the continuous availability of their IT services.
Why do you need remote infrastructure management?
Here are some of the key benefits of remote infrastructure management:
Maximise service availability by having your IT infrastructure monitored on a 24/7 basis.
Ensure the continuous availability of IT services that are critical to business performance.
Contact IDE Group
Call 0344 874 1000 or email enquiries@idegroup.com to discuss your managed IT requirements with a member of our team. We’re always happy to answer any questions.
How can we help you?
IDE Group can monitor your IT infrastructure on a 24/7 basis to rapidly identify issues, help to minimise their impact, and maintain continuous IT service. Our advanced active monitoring capabilities can also identify issues as soon as they develop and catch them before they have an impact, enabling proactive management of your IT performance.
IDE Group’s expert technical resources provide comprehensive system management and rapid issue resolution, carrying out support, administration, maintenance, troubleshooting, and performance optimisation services for your IT systems. IT availability is essential, but it is increasingly hard for organisations to recruit and maintain skilled employees who are able to manage the technical issues they face, whilst keeping control of IT costs at the same time.
IDE Group provides customers with a fully integrated end-to-end systems management service. Under a single contract, everything required to manage IT incidents from the moment they are identified through to their resolution, as well as scheduled maintenance tasks, becomes our responsibility.
Our fully resourced service desk and technical support capabilities are augmented by a large, in-house field engineering team that is located throughout the UK. These field engineers are trained to the highest level and, working to ITIL standards, are able to resolve even the most complex technical support requirements.
A proactive vision and roadmap for your IT services
Many of our customers are allocated a dedicated client service manager and service delivery manager. These staff members will provide monthly reports that show how we’re delivering against industry best-practice and meeting your SLAs. They will also organise regular service review meetings.
A further optional enhancement within our service is provided by our technical account managers. These staff members work closely with customers to produce a technical account plan that presents a proactive vision and roadmap for your IT services, allowing them to develop in line with the current and future requirements of your business.
Need a different service?
Arrange a free consultation
To find out how IDE Group can help your business to succeed, speak to a member of our expert team. You can call us on 0344 874 1000, email enquiries@idegroup.com, or send us a message using our online form.
