What are tech bars and on-site resources?
More and more businesses are embracing the tech bar model to provide on-site user IT support and offer employees consumer-like convenience when resolving IT issues. Employees often require immediate attention for their problems and this approach allows them to have their laptop or other portable device looked at quickly and efficiently within a designated location.
Why do you need tech bars and on-site resources?
Some issues require physical rather than remote technical support. This makes it necessary to provide employees and users with access to IT support staff so that they have an alternative approach that doesn’t just involve speaking to someone over the phone or via email.
Some of the key benefits of providing a tech bar include: