What sets IDE Group apart from a number of our competitors is our belief in providing quality services to our Customers in a secure environment whilst minimising our impact on the environment. Though easy to say, we prove this commitment through our ever expanding certification to internationally recognised standards.
We have recently passed our latest continuing assessment audit for ISO 27001-2013 once again extending the scope of certification to ensure coverage of all our products and services across our business.
ISO 27001-2013 certification requires the implementation of a Security Management System satisfying 114 security controls supported by various management processes. These processes are focussed on achieving customer satisfaction, continual improvement to service and secure management of data, which are values IDE Group pride ourselves on.
The external assessment of IDE Group’s ISO certificates are carried out by LRQA, a UKAS accredited certification body. It does this by accrediting them under ISO 17021, which sets out the principles by which certifiers should operate, such as impartiality, competence and openness. One of ISO 17021’s requirements is that certifiers should not offer both consultancy services on implementing a formal management system and certification of that system to ISO standards.
The advantage to our customers in choosing IDE Group is that our certification provides reassurance that our products and services conform to best industry practice and that we meet the requirements of all appropriate legislation and regulation. It gives them the confidence that their hosted systems and data are secure, and that the service we provide meet agreed levels of Customer satisfaction and that we continually strive to improve.
PCI-DSS, ISO and IL3 Certificated
IDE Group are currently certificated to four internationally recognised standards and one government standard; PCI-DSS, ISO 9001-2008, ISO 20000-1:2011, ISO 27001-2013 and IL3. These standards apply to all of our services including our Cloud and Lifecycle services and our customer hosting infrastructure. IDE Group will also be ISO 14001:2015 and BS OHSAS 18001:2007 compliant later this year, with further certification in 2017, these new standards attest to our commitment to the environment, occupational health and safety and business continuity management.
When asked, our Head of Compliance, William O’Rourke, said:
Customers come to IDE Group for our expertise and experience. They deserve to know that they have made the right decision in choosing us and go to bed each night without the worry that their data may not be safe or that their business critical system may fail. Independent assessment of our services by a recognised certification body, provides them with the assurance that our service is customer focused, professional and secure. Giving them more confidence to deal with us as the IT company that can meet their needs.