IDE Group change freeze

IDE Group change freeze

The IDE Group change freeze will take place in two stages to minimise the impact to our customers during the Christmas period. From 00:00 15 December to 00:00 9 January extra governance will be applied to the change process. This means that during this window even standard (pre-authorised) changes will require additional scrutiny before being carried out.…

KRACK wireless network vulnerability

KRACK wireless network vulnerability

IDE Group is aware of a potential weakness in the security of Wi-Fi networks that was revealed in research published yesterday. Authors of the research claimed that a so-called KRACK attack could target vulnerabilities identified by them in the WPA2 security protocol. If successful, attackers would gain access to data passing between connected devices and…

IDE Group launches ‘PACT’ cyber-security business unit

IDE Group launches ‘PACT’ cyber-security business unit

IDE Group, the mid-market network, cloud and IT managed services provider, today announces the launch of Protection Against Cyber Threats (PACT), a new business unit focused on cyber-security. PACT has been created in response to increasing customer awareness of cyber-security threats and demand for comprehensive protection from a single service provider. IDE Group has already…

IDE Group accepted onto UK government’s G-Cloud 10 Framework

IDE Group obtains approved G-Cloud 9 supplier status

IDE Group has been an approved supplier within the UK Government’s G-Cloud Framework for some time. We’re delighted to confirm our status has been updated and we are a fully approved G-Cloud 9 supplier. This framework allows us to deliver a full suite of products and services to any government department or associated organisation seeking…

IDE Group launches IT device management facility

IDE Group launches IT device management facility

IDE Group today opened its new IT device lifecycle management facility in Dartford. The facility will meet the growing demand for provisioning, managing, redeploying and retiring PCs, laptops, mobile phones, tablets and other devices used in UK workplaces each year. The facility will service existing IDE Group customers, as well as new lifecycle contracts totalling…

IDE Group service desk 'Highly Commended' by UK's service

IDE Group service desk ‘Highly Commended’ by UK’s service

IDE Group’s service desk was recently shortlisted for ‘Service Management Team of the Year’ in the ITSMF’s Professional Service Management Awards. Award Ceremony The award ceremony was on Wednesday night and a big contingent from the service desk attended. While we didn’t win our category, the award went to the National Grid’s support team, we…

IDE Group shortlisted for ITSMF service management team award

IDE Group shortlisted for ITSMF service management team award

We were recently notified that IDE Group’s service desk has been shortlisted in the ‘Service Management Team of the Year’ category in the ITSMF’s Professional Service Management Awards 2017. We’re absolutely delighted to be shortlisted, as it recognises the hard work the team has put in to developing what we do. Our service desk is…