It’s difficult enough to match the right cloud service to a given workload. An even greater potential challenge, and one that’s often not considered until too late, is how to manage and control a multiple cloud service environment once it’s in operation.

We commissioned a research firm to survey IT managers at 100 UK mid-sized companies, all of which had deployed at least one cloud service, questioning them on the challenges associated with control of services.

The results show respondents struggle to control cloud services. A staggering 76% can’t fully control their cloud environments on a daily basis, nor shape services to meet changing business needs

Migrating applications to a cloud service promises a tempting range of potential benefits, including cost savings, simpler integration, greater resilience and enhanced security management. However, lack of control means that expected business outcomes often don’t fully materialised. Relatively few companies conclude that their cloud strategy has been totally successful in respect to their principal objectives:

  • Security (28%)
  • Cost savings (18%)
  • Effective integration of operations (29%)
  • Increased business resilience (27%)
  • Support for remote workers or branch facilities (26%)

So how did it get to this? Our survey shows that planning for control over services is poor from the outset of many companies’ cloud journey and that deficit remains unaddressed as their journey continues, despite encountering significant limitations in multiple-cloud service environment over which control has not been built in.

For example, 41% of organisations run 60-80% of their cloud-compatible applications in the cloud but only 1% have progressed further. Reliable information on data residency and security, as well as wider governance imperatives all come to light as an area of significant concern.

Many companies understand the benefits of the cloud but do not formulate control processes before they start migrating applications to a cloud service. As further cloud services are deployed, their cloud environment increasingly lacks cohesion and becomes even harder to control.

Having control of the processes, security, and governance of each service, as well as overall control of all services; conceptually managing the whole environment as a single unit, is essential. It ensures cloud operations can always be optimised, minimising total cost of ownership, and enabling businesses to adapt faster to new opportunities.

To find out more about our research, download our whitepaper here.