The IDE Group change freeze will take place in two stages to minimise the impact to our customers during the Christmas period.

From 00:00 15 December to 00:00 9 January extra governance will be applied to the change process. This means that during this window even standard (pre-authorised) changes will require additional scrutiny before being carried out.

From 06:00 20 December to 06:00 3 January there will be a blanket change freeze but this will exclude emergency changes which will require the appropriate approval before being actioned.

We will, of course, respect the wishes of our clients if their change freeze window falls outside of the above and we should also be aware that change freezes implemented by our suppliers may affect our ability to bring on new services if they are also running a longer window.

Kind regards,

IDE Group