IDE Group connects WDS a Xerox company to secure hosting and International offices
WDS work with clients to build more effective customer service strategies; empowering customer service channels with the knowledge and tools they need to protect profitability and preserve loyalty as they help customers to buy, use and maintain their products and services. WDS achieve this through the use of technology, services and consultancy.
WDS connect their HQ via IDE Group Leased Lines to IDE Group’s Bournemouth Data Centre (DC) where they take a significant number of high capacity Colocation racks. Direct connectivity to IDE Group’s Bournemouth DC, also gives them connectivity to London and the scope of IDE Group’s core network, where WDS connect into International carriers.
With the initial requirement to move their computer room from their offices into the DC, IDE Group provided them with 1Gb data links from their Colocation racks at the DC to their offices, enabling WDS to migrate their data across and also to give them access to IDE Group’s high bandwidth internet connectivity.
Due in part to IDE Group’s Bournemouth Data Centre proximity to WDS’s headquarters and IDE Group’s vendor agnostic approach to Leased Line connectivity, IDE Group were able to provide the most cost effective and resilient solution, ultimately providing a multi- vendor, triangulated topology between the Data Centre and WDS’s key offices.
Alongside colocation and hosting of their data centre equipment, IDE Group provided a range of services including global and local circuit connectivity and also virtualised hosting. IDE Group’s reach has enabled WDS to network with all their global offices quickly as well as take advantage of point-to-point circuits between offices giving them much higher bandwidth at a lower cost than traditional MPLS.
Since being a customer of IDE Group, WDS has gone through a transformation with regards to technology and organisation, especially since their acquisition by Xerox. The impact of losing services goes beyond the credibility of the IT department or the chosen supplier as it also impacts the brand. They work with large global technology brands so it is important to ensure that their brand is consistently painted in the best possible light. WDS customer service is 24/7, therefore the high calibre of IDE Group’s technology is a must-have for their reputation.
In terms of business functionality, Colocating with IDE Group has enabled WDS to concentrate on what is core to the delivery of IT to the business and relinquish the management of air conditioning, power supply etc to the experts within the data centre which is a dedicated purpose built space for resilient IT. With IDE Group’s use of cold aisle air conditioning, WDS have managed to take advantage of energy efficiency without the investment themselves. Colocation has also made opening or moving new offices a lot easier as they no longer have to move the IT infrastructure which would impact both their customers and the internal IT service of the business.
Now, as an existing customer of 4 years who has confidence in the process and benefits, WDS are looking at Cloud Hybridisation and simplifying the lines between their cloud based and physically hosted solutions. This will give WDS even greater ability and control in servicing their customers and making Disaster Recovery and business continuity that much easier.