Traditional telephony is no longer enough to maximise employee productivity. Both they and your customers have come to expect the flexibility and convenience provided by modern collaboration tools. Legacy infrastructure limits opportunities to collaborate, is hard to maintain and expensive to run.
IDE Group enables dynamic and efficient modern business operations through a range of market leading collaboration solutions from leading vendors such as Microsoft, Cisco, Gamma and Enghouse Interactive.
Solutions we provide are suitable for small businesses all the way through to large enterprises, including multiple sites. They replace traditional telephony, enabling feature rich voice calling, as well as a suite of integrated collaboration tools, such as presence, instant messaging, conferencing and sharing.
Administration is made simple through easy-to-use online portals, enabling non-specialist managers to control services. Collaboration can be extended further with a range of associated functionality, including contact centre solutions, integration with company CRM systems and powerful management reporting.
IDE Group has a long-established reputation in telephony and collaboration. The systems we implement will be welcomed throughout your business and expertly supported by us. Future proofing is also assured, as our close partnerships with vendors ensures their developments can be rapidly incorporated.
IDE Group can provide live demonstrations of our collaboration solutions at our Reading office. Please contact us to arrange a visit.
Transforms telephony into a collaboration solution
Single platform for calling, conferencing, video and sharing
Connect anywhere and on any device
Quick and easy to install and continuously updated
Easy to use with simple ongoing administration
Added services, including contact centre and reporting
Hosted collaboration solutions enabling dynamic and efficient modern business operations.
A fully featured contact centre solution, enabling agents to interact with end-users across every channel.
Market leading UC productivity tools from Microsoft and Cisco.