Traditional telephony no longer provides the capabilities staff expect when collaborating with colleagues, partners and customers. For managers responsible for supporting and administrating monolithic, legacy telephony infrastructures is a costly and time consuming headache.
IDE Group Hosted Telephony, as well as our Microsoft Skype for Business and Cisco Voice solutions, provides a complete VoIP service that enables dynamic and efficient modern business operations. Employees have the best in modern telephony and collaboration at their fingertips. Managers have a quick to deploy, continuously updated, easy to administer solution, with the added benefit of being financed through op-ex.
Quick to install and continuously updated
Easy to use and administer
Financed through op-ex
IDE Group Hosted Telephony can serve hundreds of employees and is highly-suited to organisations with more than one site. It puts businesses in complete control of their phone system and comes with an extensive range of call handling and management features, all operated through an easy-to-use web interface.
Microsoft’s Skype for Business can replace your traditional phone system with a feature rich platform, incorporating instant messaging, calling, conferencing, video, and sharing. It enables your staff to be more productive by being able to make and receive business calls in the office, at home, or on the road, using a phone, PC, or mobile device.
Cisco Voice is an enterprise grade voice solution that transforms telephony within any organisation. Cisco Voice comes with a full suite of integrated collaboration tools, seamlessly combining the worlds of IT and telephony. Users can collaborate from anywhere with voice, instant messaging, presence, video and call conferencing, and presentations with WebEx.
IDE Group has a long-established reputation in telephony and collaboration. Customers can be sure that systems we implement will be welcomed and adopted throughout the business, and will be expertly supported and managed by our service desk. Future proofing is also assured, as our close partnership with technology vendors ensures new features and delivery methods can be rapidly incorporated into your service.
Solutions for small business up to large enterprise
Extensive range of call handling and management tools
Expertly supported by our service desk
Managed through an easy-to-use web interface
Future proofed through our close vendor partnership
Instant messaging, calling, conferencing, video, and sharing
Our customers combine our Hosted Telephony services with the following IDE Group services:
A fully featured contact centre solution, enabling agents to interact with end-users across every channel.