End-user devices are essential for productivity and represent a significant financial investment. Making sure the right devices are with the right users, and that they are consistently delivering the required functionality is essential if ROI is to be delivered.

Lifecycle Services Icon

Our CITADEL practice  delivers IT device asset deployment and lifecycle management programmes to create the highest possible device ROI by maximising their utilisation across their lifecycle. CITADEL’s standalone or integrated services enables us to manage our customers’ end user devices, from initial planning through to eventual disposal and all the stages in between.

CITADEL services cover all device forms, including desktop PCs, laptops, tablets and smartphones, as well as essential accessories, such as bags, keyboards and mice. Our agreement will cover the infrastructure, processes and resources required to manage and support every stage of your IT assets’ lifecycle, together with associated SLAs.

Your programme will be delivered through an allocated IDE Group project coordinator, working with the specialist resources of a wider project team. Services are centred on our purpose-built facility in Dartford, which is operated in compliance with ISO27001 and meets the HMG Infosec standard.

  • Standalone or integrated services

  • All device forms and accessories

  • Complete infrastructure, processes and resources

  • SLAs for all stages of the lifecycle

  • Project coordinator and specialist resource

  • ISO27001 and HMG Infosec compliant


  • Maximises device ROI

  • Cost efficient, scalable service

  • Frees in-house resource for specialist tasks

Cost effective acquisition of devices and accessories to meet varied staff requirements. Find out how IDE Group procurement solutions can benefit your business.

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Rapidly prepare any device to customer specifications in both small and large quantities. Find out how IDE Group build and configure services can benefit your business.

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Devices get to the right place, on time and are immediately ready to use. Find out how IDE Group deploy services can benefit your business.

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Ensuring the ongoing performance and availability of devices. Find out how IDE Group manage services can benefit your business.

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Effective planning and implementation of device refresh or upgrade programmes. Find out how IDE Group refresh & upgrade services can benefit your business.

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Securely manage the redeployment of used devices to new users to extract all value. Find out how IDE Group redeploy services can benefit your business.

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Professional, secure and compliant disposal of electronic waste. Find out how IDE Group retire services can benefit your business.

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IDE Group helped Queen Elizabeth’s Foundation REACH HIGHER with Device Management…

Queen Elizabeth's Foundation for disabled people

“There were challenges, but IDE Group understood them and were able to adapt their original plans to meet them. We’ve ditched the tapes, knowing our data is now continually backed up remotely with SAM and our new helpdesk function means all our staff are benefitting from using IT that’s up to the job.”

Gary Alcott – Finance Director

> Go to case study


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