If there’s one thing that will frustrate employees, it’s their devices not being delivered as promised. Any delay is also lost productivity for the business.
IDE Group has a mature logistics capability, which ensures device get to the right place, on time and that they are immediately ready to use.
Right place and on time
Devices ready to use
Devices may be received by a specified customer staff member, who distributes them to users, or IDE Group can take care of this task.
Our staff will ‘walk the floors’, delivering devices to staff at their desks. While meeting with users, we will help familiarise them with their device, as well as provide training, user manuals and support contacts. Alternatively, we can run ‘Tech Bars’ in convenient central locations where employees can collect their devices.
Throughout deployment stage, we asset manage the device throughout its journey, updating its record on the Configuration Management Database (CMDB) when it’s despatched, delivered and received so we can communicate its status to customers.
Any devices and accessories we need to pick up and return to our facility are managed in much the same way, with careful planning, asset management and good communication throughout.
Devices received and distributed by customer
- Distributed to staff by IDE Group
Direct to staff at desks or a central point
Training, user manuals and support contacts provided
CMDB updated to support communication
Collection of old devices professionally managed