Ensuring the ongoing performance and availability of devices.

Devices are only creating return on investment when they are working at full efficiency and delivering the service users need to carry out their roles.

IDE Group can manage the ongoing performance and availability of devices on your behalf. Everything required to resolve any device issue, from the moment its identified through to resolution is unified under a single provider.


  • Comprehensive device management

  • Mature support capabilities

  • Device issues quickly resolved

Our support team is UK-based, highly skilled and has proven its abilities on numerous occasions. All our support staff are trained to the highest level and work to ITIL standards. The whole team is integrated, working together to rapidly resolve even the most complex device support requirements.

Once a support request is relayed to our service desk, the issue will be investigated and either resolved immediately or passed straight to the most appropriate resource. Where issues need to be resolved on-site, we’ll deploy the most suitably qualified of our field engineers.

Through IDE Group, everything involved in managing devices is achievable. Our team can also take responsibility for scheduled maintenance tasks and change-management programmes, for example making sure patching is up to date, as well as software asset management services.

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Technical features

  • Staff trained to ITIL standard

  • Integrated to resolve even complex issues

  • Change management programmes

  • Large field engineering team

  • Scheduled maintenance task

  • Ticketing to coordinate and direct resources

We have a wide selection of data sheets, whitepapers and videos spanning our entire portfolio available > here

Our customers combine our Manage services with the following IDE Group services:

> Refresh and upgrade

Effective planning and implementation of device refresh or upgrade programmes.

> Redeploy

Securely manage the redeployment of used devices to new users to extract all value.

> Retire

Professional, secure and compliant disposal of electronic waste.

IDE Group has helped the following businesses REACH HIGHER

IDE Group can help YOUR BUSINESS SUCCEED through our wide range of IT managed services.
Call to speak to one of our experts today:

0344 874 1100