The value modern organisations create for stakeholders is founded in their customer proposition but increasingly delivered by their IT platforms. Designing, developing, implementing and supporting IT is complex, potentially costly and often risky. Many businesses look for a partner they can trust to take responsibility for IT, while they take care of their business.
IDE Group has been implementing IT solutions that deliver the outcomes our customers want for several decades. Once our professional services team has implemented a solution, we have the skills, resource and experience required to manage it as a service that can always be relied on to maximise ROI and minimise risk. As nothing in business stays still for long, we are also proud of our ability to support customers on their long-term journey and meet their future needs.
Professional services and project teams
Nationwide field engineering network
Fully resourced service support function
Remote infrastructure monitoring
Embedded support for customer sites
Partnerships and accreditations with major vendors
Monitoring your IT infrastructure 24/7 to identify issues and support continuity of service.
Expert technical resource to provide comprehensive system management and rapid issues resolution
The skilled technical staff your business needs, delivered as an outsourced service embedded directly on your site.
A nationally distributed team of directly employed, highly skilled engineers providing on-site resolutions to complex technical challenges.
Creating the outcomes our customers need by designing and implementing high quality, reliable IT solutions.
“We can depend on IDE Group to resolve the issues that we don’t have the time or resource at a remote branch location to deal with. IDE Group is very responsive and is not only meeting but exceeding SLAs we have in place, they are flexible, responsive and it means you don’t need to employ a whole team to work on day-to-day support issues”.
-Stuart Brill, ICT Service Delivery Manager