When complex IT environments fail, it sometimes takes a pair of skilled eyes and hands to be physically present to deliver a fix. Many companies won’t want to permanently employ that resource but will require a fast resolution when an incident occurs.
IDE Group directly employs 150 highly-skilled, IT engineers located across the UK and Ireland who can rapidly deploy to customer sites. The team incorporates a wide-range of technical skills and vendor accreditations, and are security cleared to work on sensitive military and government projects.
Expert support rapidly available
On-site support at all locations
Fast, focused and personalised service
IDE Group engineers provide rapid support, wherever in the country they’re required. When an issue is identified that requires an engineer to visit your site, we use our specialist incident deployment solution to identify the nearest, appropriately skilled engineer, communicate your requirement and despatch them. Our field service SLAs start from a 4-hour onsite fix.
Thanks to our partnership with one of the UK’s leading IT logistics companies, pre-identified parts will be despatched at the same time as the engineer. Where parts are not identifiable in advance, the engineer attending the site will define what is needed. Parts can then be rapidly ordered and despatched, arriving as soon as the same day.
IDE Group engineers are also available to deliver one-off, scheduled programmes of work, for example company-wide OS migration projects or high volume device roll outs.
IDE Group has extensive experience of delivering on-site technical resource to challenging customer environments. Our ongoing investment in training, logistics and infrastructure ensures we provide the solutions you need, quickly and first time.
SLAs from 4-hour onsite fix
All technical challenges addressed
Specialist incident deployment coordination
Essential parts delivered at pace
Issues resolution and project roll out
Ongoing investment in training and logistics
Our customers combine our Field Services services with the following IDE Group services:
Monitoring your IT infrastructure 24/7 to identify issues and support continuity of service.
The skilled technical staff your business needs, delivered as an outsourced service embedded directly on your site.