Continuous availability of services provided by IT infrastructure is critical to business performance. With today’s highly distributed IT environments, keeping an eye on its performance to manage issues before or as they happen, is a challenging and time consuming task.
IDE Group can monitor your IT infrastructure 24/7 to rapidly identify issues, helping to minimise their impact and support continuity of service. Our advanced active monitoring capabilities can also identify issues as they develop but before they have an impact, enabling proactive management of IT performance.
IT performance monitored
Rapid access to expertise
Advice on IT development
IDE Group customers can avoid having to develop and resource their own monitoring team and incident management process.
IDE Group’s Network Operations Centre (NOC) is staffed by a team of specialists who continuously monitor infrastructure right across our customers’ network, including their end-points and on-premise network devices. Using Simple Network Management Protocol (SNMP) over site-to-site VPNs, the NOC monitors a range of network performance indicators regarding bandwidth, availability and capacity.
IDE Group also monitors customer server and client investments using a suite of advanced technologies to gain live performance reporting. Through this, we track a wide range of performance metrics, enabling us to spot when infrastructure is or might be about to fail.
Once our monitoring tools alert us to an issue or area of concern, a support ticket will be raised and prioritised within the agreed SLA and communicated to a technical resource for resolution. IDE Group fully integrated, 24/7 resource is skilled across the technology stack and able to resolve issues quickly and effectively on our customers’ behalf.
Network Operations Centre
SNMP over site-to-site VPN
Server and client monitoring
Live performance reporting
Network, endpoints and network devices
Support tickets raised to SLA
Our customers combine our Remote Monitoring services with the following IDE Group services:
Expert technical resource to provide comprehensive system management and rapid issues resolution.
The skilled technical staff your business needs, delivered as an outsourced service embedded directly on your site.