IT availability is essential but it’s increasingly hard for organisations to recruit and maintain skilled resources able to manage all the technical issues they face, at the same time as keeping control of IT costs.
IDE Group provides customers with a fully integrated, end to end systems management service. Everything required to manage any IT incident, from the moment its identified through to resolution, as well as scheduled maintenance tasks, becomes the responsibility of a highly experienced and capable provider, under a single contract.
Maximise IT availability
Recruitment challenges avoided
Transparent cost structure
Our fully resourced service desk and technical support capability is augmented by a large and agile, in-house field engineering team located right across the UK. Trained to the highest level and working to ITIL standards, our team works together to resolve even the most complex technical support requirements.
The IDE Group team can also take responsibility for scheduled maintenance, such as routine patching and refresh cycle, as well as tracking and managing IT assets throughout their lifecycle, providing a clear picture of their value.
Many customers are allocated a Client Service Manager and Service Delivery Manager. These resources will deliver monthly reports, showing how we’re delivering against industry best-practice and your SLAs and organise regular service review meetings.
A further optional enhancement is provided through our technical account managers (TAM). These skilled resources work closely with customers to produce a technical account plan, a proactive vision and roadmap for your IT so it develops to meet the current and future requirements of your business.
Multi-tiered support resource
Support and routine maintenance
Tracking and managing of IT assets
Refresh and upgrade cycles
Targeted to surpass agreed SLAs
Accredited field engineering resources located nationwide
Our customers combine our Systems Management services with the following IDE Group services:
Monitoring your IT infrastructure 24/7 to identify issues and support continuity of service.
The skilled technical staff your business needs, delivered as an outsourced service embedded directly on your site.